Influence of informal controls on organizational trust: does the difference between the genders persist?
Keywords:
Cultural Control. Personnel Control. Organizational Trust. Gender.
Abstract
The present study aimed to investigate the influence of informal controls on organizational trust, moderated by gender. The final sample was 124 managers of Brazilian companies registered at B3 (Brasil Bolsa Balcão). For the analysis of the research data, the Structural Equation Modeling technique was applied in SmartPLS. The results confirmed the positive and significant influence of cultural controls and personnel controls on organizational trust. The results also showed that women and men have a positive perception about the influence of informal controls on organizational trust, however, there was no significant difference between perceptions. These results suggest that informal controls play an important role in creating a work environment that allows managers to become more attached to the organization.
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References
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LIN, Chieh-peng. Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory. Journal Of Business Ethics, [s.l.], v. 94, n. 4, p. 517-531, 11 dez. 2009. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10551-009-0279-6.
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MENG, Juan; BERGER, Bruce K.. The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: testing the joint mediating effects of engagement and trust. Public Relations Review, [S.L.], v. 45, n. 1, p. 64-75, mar. 2019. Elsevier BV. http://dx.doi.org/10.1016/j.pubrev.2018.11.002.
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MIGHELI, Matteo. Trust, Gender and Social Capital: experimental evidence from three western european countries. Ssrn Electronic Journal, [S.L.], p. 1-28, 2007. Elsevier BV. http://dx.doi.org/10.2139/ssrn.976380.
NEDKOVSKI, Vojkan; GUERCI, Marco; BATTISTI, Francesca de; SILETTI, Elena. Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization. Journal Of Business Research, [s.l.], v. 71, p. 19-26, fev. 2017. Elsevier BV. http://dx.doi.org/10.1016/j.jbusres.2016.11.004.
NG, Thomas W.h.. The incremental validity of organizational commitment, organizational trust, and organizational identification. Journal Of Vocational Behavior, [s.l.], v. 88, p. 154-163, jun. 2015. Elsevier BV. http://dx.doi.org/10.1016/j.jvb.2015.03.003.
OZTURK, Anastasia; KARATEPE, Osman M.. Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance. Journal Of Hospitality Marketing & Management, [s.l.], v. 28, n. 2, p. 217-239, 12 set. 2018. Informa UK Limited. http://dx.doi.org/10.1080/19368623.2018.1509250.
PENG, David Xiaosong; LAI, Fujun. Using partial least squares in operations management research: a practical guideline and summary of past research. Journal Of Operations Management, [S.L.], v. 30, n. 6, p. 467-480, 26 jun. 2012. Wiley. http://dx.doi.org/10.1016/j.jom.2012.06.002.
ROBINSON, Sandra L.. Trust and Breach of the Psychological Contract. Administrative Science Quarterly, [s.l.], v. 41, n. 4, p. 574-599, dez. 1996. JSTOR. http://dx.doi.org/10.2307/2393868.
ROUSSEAU, Denise M.; SITKIN, Sim B.; BURT, Ronald S.; CAMERER, Colin. Not so Different after All: A Cross-Discipline View of Trust. The Academy Of Management Review, [s.l.], v. 23, n. 3, p. 393-404, jul. 1998. Disponível em: https://www.jstor.org/stable/259285. Acesso em: 28 abr. 2020.
RUPPEL, Cynthia P.; HARRINGTON, Susan J.. The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation. Journal Of Business Ethics, [s.l.], v. 25, n. 4, p. 313-328, jun. 2000. Springer Science and Business Media LLC. http://dx.doi.org/10.1023/a:1006290432594.
SCHWIEREN, Christiane; SUTTER, Matthias. Trust in cooperation or ability? An experimental study on gender differences. Economics Letters, [S.L.], v. 99, n. 3, p. 494-497, 2007. Elsevier BV. http://dx.doi.org/10.1016/j.econlet.2007.09.033.
TAN, Hwee Hoon; TAN, Christy S. F.. Toward the Differentiation of Trust in Supervisor and Trust in Organization. Genetic, Social, And General Psychology Monographs, [s.l.], v. 126, n. 2, p. 241-260, maio 2000. Disponível em: https://url.gratis/cuWGu. Acesso em: 28 abr. 2020.
TUAN, Luu Trong. What trust grows through upward influence? Asia-Pacific Journal Of Business Administration, [S.L.], v. 4, n. 2, p. 158-181, 21 set. 2012. Emerald. http://dx.doi.org/10.1108/17574321211269298.
WIDENER, Sally K.. An empirical analysis of the levers of control framework. Accounting, Organizations And Society, [S.L.], v. 32, n. 7-8, p. 757-788, out. 2007. Elsevier BV. http://dx.doi.org/10.1016/j.aos.2007.01.001.
XU, Angela J.; LOI, Raymond; NGO, Hang-yue. Ethical Leadership Behavior and Employee Justice Perceptions: The Mediating Role of Trust in Organization. Journal Of Business Ethics, [s.l.], v. 134, n. 3, p. 493-504, 22 nov. 2014. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10551-014-2457-4.
YOON, Donghwan; JANG, Jichul; LEE, Junghoon (jay). Environmental management strategy and organizational citizenship behaviors in the hotel industry. International Journal Of Contemporary Hospitality Management, [s.l.], v. 28, n. 8, p. 1577-1597, 8 ago. 2016. Emerald. http://dx.doi.org/10.1108/ijchm-10-2014-0498.
ARYEE, Samuel; BUDHWAR, Pawan S.; CHEN, Zhen Xiong. Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. Journal Of Organizational Behavior, [s.l.], v. 23, n. 3, p. 267-285, mar. 2002. Wiley. http://dx.doi.org/10.1002/job.138.
BARBER, Bernard. The logic and limits of trust. [S. L.]: Rutgers University Press, 1983. 190 p.
BOHNET, Iris. Why Woman and Men Trust Others. Economics And Psychology: A Promising New Cross-Disciplinary Field. [S.L.], p. 89-110. 2007.
BUCHAN, Nancy R.; CROSON, Rachel T.A.; SOLNICK, Sara. Trust and gender: an examination of behavior and beliefs in the investment game. Journal Of Economic Behavior & Organization, [S.L.], v. 68, n. 3-4, p. 466-476, dez. 2008. Elsevier BV. http://dx.doi.org/10.1016/j.jebo.2007.10.006.
CHAUDHURI, Ananish; GANGADHARAN, Lata. Gender Differences in Trust and Reciprocity. Wellesley College Working Paper. Wellesley, p. 1-60. jun. 2002.
CHEN, Xi; LIU, Guofang. Gender moderates the effect of homo economicus belief on trust. Social Behavior And Personality: an international journal, [s.l.], v. 45, n. 5, p. 873-880, 6 jun. 2017. Scientific Journal Publishers Ltd. http://dx.doi.org/10.2224/sbp.6375.
CLARK, Kenneth; SEFTON, Martin. The Sequential Prisoner's Dilemma: evidence on reciprocation. The Economic Journal, [S.L.], v. 111, n. 468, p. 51-68, 1 jan. 2001. Oxford University Press (OUP). http://dx.doi.org/10.1111/1468-0297.00588.
COOK, John; WALL, Toby. New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal Of Occupational Psychology, [s.l.], v. 53, n. 1, p. 39-52, mar. 1980. Wiley. http://dx.doi.org/10.1111/j.2044-8325.1980.tb00005.x.
COX, James C.; DECK, Cary A.. When are women more generous than men? Economic Inquiry, [S.L.], v. 44, n. 4, p. 587-598, 2 abr. 2006. Wiley. http://dx.doi.org/10.1093/ei/cbj042.
CROSON, Rachel; BUCHAN, Nancy. Gender and Culture: international experimental evidence from trust games. American Economic Review, [S.L.], v. 89, n. 2, p. 386-391, maio 1999.
CROSON, Rachel; GNEEZY, Uri. Gender Differences in Preferences. Journal Of Economic Literature, [S.L.], v. 47, n. 2, p. 448-474, 1 maio 2009. American Economic Association. http://dx.doi.org/10.1257/jel.47.2.448.
ECKEL, Catherine C.; WILSON, Rick K.. Whom to trust?: choice of partner in a trust game. Blacksburg, p. 1-32. jan. 2004. Disponível em: https://url.gratis/aJw4A. Acesso em: 30 abr. 2020.
FALKENBERG, Loren; HERREMANS, Irene. Ethical behaviours in organizations: directed by the formal or informal systems?. Journal Of Business Ethics, [s.l.], v. 14, n. 2, p. 133-143, fev. 1995. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/bf00872018.
FORNELL, Claes; LARCKER, David F.. Structural Equation Models with Unobservable Variables and Measurement Error: algebra and statistics. Journal Of Marketing Research, [S.L.], v. 18, n. 3, p. 382-388, ago. 1981. SAGE Publications. http://dx.doi.org/10.1177/002224378101800313.
GARBARINO, Ellen; SLONIM, Robert. The robustness of trust and reciprocity across a heterogeneous U.S. population. Journal Of Economic Behavior & Organization, [S.L.], v. 69, n. 3, p. 226-240, mar. 2009. Elsevier BV. http://dx.doi.org/10.1016/j.jebo.2007.06.010.
GENETZKY-HAUGEN, Mindy. Determining the Relationship and Influence Organizational Culture has on Organizational Trust. 2010. 65 f. Dissertação (Mestrado) - Agricultural Leadership, Education & Communication Department, University Of Nebraska, Lincoln, 2010. Disponível em: https://url.gratis/QSfU1. Acesso em: 30 abr. 2020.
GOEBEL, Sebastian; WEIßENBERGER, Barbara E.. Effects of management control mechanisms: towards a more comprehensive analysis. Journal Of Business Economics, [S.L.], v. 87, n. 2, p. 185-219, 2017. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s11573-016-0816-6.
HAIR JR., Joseph F.; HULT, G. Tomas M.; RINGLE, Christian M.; SARSTEDT, Marko. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2. ed. Los Angeles: Sage Publications, 2016.
HASELHUHN, Michael P.; KENNEDY, Jessica A.; KRAY, Laura J.; VAN ZANT, Alex B.; SCHWEITZER, Maurice E.. Gender differences in trust dynamics: women trust more than men following a trust violation. Journal Of Experimental Social Psychology, [s.l.], v. 56, p. 104-109, jan. 2015. Elsevier BV. http://dx.doi.org/10.1016/j.jesp.2014.09.007.
KARATEPE, Osman M.; OZTURK, Anastasia; KIM, Taegoo Terry. Servant leadership, organisational trust, and bank employee outcomes. The Service Industries Journal, [s.l.], v. 39, n. 2, p. 86-108, 2019. Informa UK Limited. http://dx.doi.org/10.1080/02642069.2018.1464559.
KIM, Sookyung; O'NEILL, John W.; JEONG, Seung-eon. The Relationship Among Leader-Member Exchange, Perceived Organizational Support, and Trust in Hotel Organizations. Journal Of Human Resources In Hospitality & Tourism, [s.l.], v. 3, n. 1, p. 59-70, 30 set. 2004. Informa UK Limited. http://dx.doi.org/10.1300/j171v03n01_06.
KLEINE, Christian; WEIßENBERGER, Barbara E.. Leadership impact on organizational commitment: the mediating role of management control systems choice. Journal Of Management Control, [S.L.], v. 24, n. 3, p. 241-266, 2014. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s00187-013-0181-3.
LANGFIELD-SMITH, Kim. Management control systems and strategy: a critical review. Accounting, Organizations And Society, [S.L.], v. 22, n. 2, p. 207-232, fev. 1997. Elsevier BV. http://dx.doi.org/10.1016/s0361-3682(95)00040-2.
LAU, Chong M.; TAN, Sharon L.C.. The effects of procedural fairness and interpersonal trust on job tension in budgeting. Management Accounting Research, [S.L.], v. 17, n. 2, p. 171-186, jun. 2006. Elsevier BV. http://dx.doi.org/10.1016/j.mar.2005.10.001.
LIN, Chieh-peng. Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory. Journal Of Business Ethics, [s.l.], v. 94, n. 4, p. 517-531, 11 dez. 2009. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10551-009-0279-6.
MALMI, Teemu; BROWN, David A.. Management control systems as a package—Opportunities, challenges and research directions. Management Accounting Research, [S.L.], v. 19, n. 4, p. 287-300, dez. 2008. Elsevier BV. http://dx.doi.org/10.1016/j.mar.2008.09.003.
MAYER, Roger C.; DAVIS, James H.; SCHOORMAN, F. David. An Integrative Model Of Organizational Trust. Academy Of Management Review, [s.l.], v. 20, n. 3, p. 709-734, jul. 1995. Academy of Management. http://dx.doi.org/10.5465/amr.1995.9508080335.
MENG, Juan; BERGER, Bruce K.. The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: testing the joint mediating effects of engagement and trust. Public Relations Review, [S.L.], v. 45, n. 1, p. 64-75, mar. 2019. Elsevier BV. http://dx.doi.org/10.1016/j.pubrev.2018.11.002.
MERCHANT, Kenneth A.; VAN DER STEDE, Wim A. Management control systems: performance measurement, evaluation and incentives. 2. ed. [S. L.]: Pearson Education, 2007.
MIGHELI, Matteo. Trust, Gender and Social Capital: experimental evidence from three western european countries. Ssrn Electronic Journal, [S.L.], p. 1-28, 2007. Elsevier BV. http://dx.doi.org/10.2139/ssrn.976380.
NEDKOVSKI, Vojkan; GUERCI, Marco; BATTISTI, Francesca de; SILETTI, Elena. Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization. Journal Of Business Research, [s.l.], v. 71, p. 19-26, fev. 2017. Elsevier BV. http://dx.doi.org/10.1016/j.jbusres.2016.11.004.
NG, Thomas W.h.. The incremental validity of organizational commitment, organizational trust, and organizational identification. Journal Of Vocational Behavior, [s.l.], v. 88, p. 154-163, jun. 2015. Elsevier BV. http://dx.doi.org/10.1016/j.jvb.2015.03.003.
OZTURK, Anastasia; KARATEPE, Osman M.. Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance. Journal Of Hospitality Marketing & Management, [s.l.], v. 28, n. 2, p. 217-239, 12 set. 2018. Informa UK Limited. http://dx.doi.org/10.1080/19368623.2018.1509250.
PENG, David Xiaosong; LAI, Fujun. Using partial least squares in operations management research: a practical guideline and summary of past research. Journal Of Operations Management, [S.L.], v. 30, n. 6, p. 467-480, 26 jun. 2012. Wiley. http://dx.doi.org/10.1016/j.jom.2012.06.002.
ROBINSON, Sandra L.. Trust and Breach of the Psychological Contract. Administrative Science Quarterly, [s.l.], v. 41, n. 4, p. 574-599, dez. 1996. JSTOR. http://dx.doi.org/10.2307/2393868.
ROUSSEAU, Denise M.; SITKIN, Sim B.; BURT, Ronald S.; CAMERER, Colin. Not so Different after All: A Cross-Discipline View of Trust. The Academy Of Management Review, [s.l.], v. 23, n. 3, p. 393-404, jul. 1998. Disponível em: https://www.jstor.org/stable/259285. Acesso em: 28 abr. 2020.
RUPPEL, Cynthia P.; HARRINGTON, Susan J.. The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation. Journal Of Business Ethics, [s.l.], v. 25, n. 4, p. 313-328, jun. 2000. Springer Science and Business Media LLC. http://dx.doi.org/10.1023/a:1006290432594.
SCHWIEREN, Christiane; SUTTER, Matthias. Trust in cooperation or ability? An experimental study on gender differences. Economics Letters, [S.L.], v. 99, n. 3, p. 494-497, 2007. Elsevier BV. http://dx.doi.org/10.1016/j.econlet.2007.09.033.
TAN, Hwee Hoon; TAN, Christy S. F.. Toward the Differentiation of Trust in Supervisor and Trust in Organization. Genetic, Social, And General Psychology Monographs, [s.l.], v. 126, n. 2, p. 241-260, maio 2000. Disponível em: https://url.gratis/cuWGu. Acesso em: 28 abr. 2020.
TUAN, Luu Trong. What trust grows through upward influence? Asia-Pacific Journal Of Business Administration, [S.L.], v. 4, n. 2, p. 158-181, 21 set. 2012. Emerald. http://dx.doi.org/10.1108/17574321211269298.
WIDENER, Sally K.. An empirical analysis of the levers of control framework. Accounting, Organizations And Society, [S.L.], v. 32, n. 7-8, p. 757-788, out. 2007. Elsevier BV. http://dx.doi.org/10.1016/j.aos.2007.01.001.
XU, Angela J.; LOI, Raymond; NGO, Hang-yue. Ethical Leadership Behavior and Employee Justice Perceptions: The Mediating Role of Trust in Organization. Journal Of Business Ethics, [s.l.], v. 134, n. 3, p. 493-504, 22 nov. 2014. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10551-014-2457-4.
YOON, Donghwan; JANG, Jichul; LEE, Junghoon (jay). Environmental management strategy and organizational citizenship behaviors in the hotel industry. International Journal Of Contemporary Hospitality Management, [s.l.], v. 28, n. 8, p. 1577-1597, 8 ago. 2016. Emerald. http://dx.doi.org/10.1108/ijchm-10-2014-0498.
Published
2022-05-04
How to Cite
Monteiro, J. J., Silva, G. F. da, & Lunkes, R. J. (2022). Influence of informal controls on organizational trust: does the difference between the genders persist?. Enfoque: Reflexão Contábil, 41(2), 143-156. https://doi.org/10.4025/enfoque.v41i2.56268
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