Technological and organisational innovations in the retail trade modernisation process

Authors

  • José Tarcí­sio Pires Trindade UEM
  • Lí­dia Micaela Segre COPPE-UFRJ

DOI:

https://doi.org/10.4025/actascitechnol.v22i0.3098

Keywords:

tecnologias de informação, mudanças organizacionais, automação dos serviços

Abstract

Aspects of the modernisation process in the sector of distribution service, in particular the self-service segment, supermarkets and department stores are analysed. The adoption of technological and organisational innovation is essential for organisations to face the strong competition present in all sectors of the economy. Current practices of technological and organisational innovations are analysed and their impact on the performance of companies discussed. The analysis and discussion that ensue are based on case studies

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Author Biography

José Tarcí­sio Pires Trindade, UEM

Possui graduação em Curso de Tecnólogo de Nivel Superior Em Processame pelo Fundação Universidade Estadual de Maringá (1977) , mestrado em Engenharia de Sistemas e Computação pela Universidade Federal do Rio de Janeiro (1985) e doutorado em Engenharia de Sistemas e Computação pela Universidade Federal do Rio de Janeiro (1997) . Atualmente é Professor Associado do Fundação Universidade Estadual de Maringá. Atuando principalmente nos seguintes temas: Tecnologia da Informação, Informatização dos serviços, Impactos socias da informatização, Ética na computação Currí­culo Lattes

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Published

2008-05-13

How to Cite

Trindade, J. T. P., & Segre, L. M. (2008). Technological and organisational innovations in the retail trade modernisation process. Acta Scientiarum. Technology, 22, 1371–1387. https://doi.org/10.4025/actascitechnol.v22i0.3098

Issue

Vol. 22 (2000)

Section

Computer Science

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