Educational strategies in the promotion of safe communication: experience report1

relato de experiência1

Abstract

Objective: To report the experience of a cycle of educational activities on safe communication in a health service. Method: Qualitative study of the experience report type on the development of the second educational cycle on patient safety, whose theme dealt with safe communication. Its target audience was professionals working in a hospital in Santa Catarina. This educational cycle took place in the second semester of 2018, in 26 sessions distributed over the three shifts, with the participation of 361 professionals. Results: To perform the activity, a slide presentation was built, including a theoretical and practical approach to the topic. In such sessions, the concept of safe communication, the forms of language and communication, the importance of communication, and the adverse events were addressed. Dynamics and playful activities such as the Chinese Whispers game and the demonstration of the Situation, Background, Evaluation, and Recommendation tool were used, seeking to raise the professionals' awareness of the problem and the need to use instruments that favor the communication process. Conclusion: The activities contributed to instigating the professionals to reflect on how their attitudes interfere in the communication process and the influence on the result of the assistance.