COMMUNICATION BETWEEN HEALTH TEAM, FAMILY AND CHILDREN IN BURNING UNITS

Abstract

The main purpose of this article was to comprehend the process of communication between the health team, the family, and the child in a Burning Unit. This is a descriptive explanatory study with qualitative nature counting with 12 professionals from a health team of different areas of acting. It was used the half-structured interview, and all the data was analyzed through thematic categorical analysis with the Atlas.ti 7 Software. The data allowed the construction of the category – The communication in hospital context – and subcategories – communication between health team, family, child and its facilitators and diffusers. When it comes to the communication with a child, the information is transmitted clear and straight through dialogue and activities. And, with the familiar caregivers occurs in daily conversations verifying the proper moment, and the way of which they comprehend the receiving information. It was identified facilitators: the family’s interest and participation, the possibility in the use of informative materials, the gradual pass through of information. However, the instruction’s degree and the family’s guilt integrate the diffusers elements. Health professionals are attentive to the different ways of transmitting information, and giving the challenges related to the difficulties of communication, it is necessary to reflect about strategies to attend the necessities of the child and the family in the burning unit, as to promote the reception of demands which will be identified during the hospitalization period.