<b>A turbulência entre compreensão mútua e teleatendimento: contribuições da Linguística Aplicada para estabilizar essa conexão
Abstract
Ostermann, A. C., Oliveira, M. C. L. (2015). Você está entendendo? Contribuições dos estudos de fala-em-interação para a prática do teleatendimento. Campinas, SP: Mercado de Letras. ISBN 978-85-7591-354-3
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