Student assistance to undergraduates on sick leave: a case study
Abstract
Objective: to understand how the process of student assistance to undergraduates on sick leave occurs. Methods: exploratory, descriptive, and qualitative case study carried out between August 2018 and May 2019 in a public university in the southeast region of Brazil. Forty-six cases opened by students were analyzed. Additionally, 15 accounts by course coordinators, professors, students, and professionals at the Office of the Pro Dean for Student Assistance and answers by 12 students to an online questionnaire were collected. Bardin’s content analysis was used to treat the data. Results: there was delay in the processingof the cases, differences in the approaches applied to manage the cases, lack of belief in the existence of the undergraduates’ health issues and of content flexibility, and little knowledge about the right to student assistance in situations of sick leave. It was patent that the existence of this right has to be more disseminated and that the procedures at the institution have to be systematized. Final considerations: the mentioned difficulties and presented demands explained the need for greater investments in a modality of student assistance that takes into account the several aspects of students’ lives, especially health, providing them with guidance during the teaching-learning process and psychopedagogical follow-up in sick leave cases.
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References
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