Information and communication technologies used by primary care nurses in the covid-19 pandemic
Abstract
Objective: to identify the Information and Communication Technologies used by primary health care nurses during the work process against Covid-19. Method: exploratory and qualitative study, through semi-structured interviews, with 10 nurses from Primary Health Care, collected in February 2022. Bardin content analysis was used. Results: the inclusion of technologies as a tool of complementation and extension to develop the nursing work process in this period was evidenced. The most used technology was WhatsApp, for the purpose of monitoring, guidance and scheduling. Discussion: technology allows nurses to develop the work process, favoring health care and communication between professionals and users. However, there are obstacles such as difficulty in accessing quality internet. Final thoughts: information technologies constitute as possibilities for nurses to develop their practice. Despite the difficulties in accessing the internet, the use of technologies during the pandemic was present in the routine of all nurses, being used to qualify communication and access to the information needed by the population.
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