The delegation and use of artificial intelligence in the context of internal auditing
Abstract
Objective: The aim of this research was to understand the factors that lead to the delegation or not of tasks
to artificial intelligence in the context of internal auditing, in the light of the theory of technological dominance.
Method: Semi-structured interviews were conducted with 13 internal audit professionals. Content analysis
was used for data analysis.
Originality/Relevance: There is still a gap in understanding how decision-makers can adapt to the effective
use of AI techniques and how they have incorporated these techniques into their analysis. There is a call for
qualitative studies that explain the reasons that lead to the decision to automate tasks, seeking to understand a specific context.
Results: Tasks that require professional judgment are preferable not to be delegated, especially when they
involve fraud detection and prevention. Models need to be parameterized in order to differentiate fraud from
an unintentional error. The need for new skills for audit professionals, identifying the lack of training in
programming and the use of artificial intelligence.
Theoretical/methodological/practical contributions: As theoretical contributions, this study complements
the literature on task delegation by identifying factors that can contribute to its adoption. It advances the
theoretical field by highlighting that age may have a moderating characteristic on experience. Another
theoretical contribution is the proposition of a delegation framework that can be explored in future research
using the Design Science Research (DSR) method. As a practical contribution, By delegating repetitive and
routine tasks to AI, internal auditors can focus on more complex and strategic activities, thereby increasing
the efficiency of the internal audit department.
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