Setores acadêmicos que interferem na satisfação do aluno no ensino superior

Iara Margolis  Ribeiro; Walter Franklin Marques  Correia; Fábio Campos

doi:10.4025/actascieduc.v43i1.50121

Iara Margolis Ribeiro Universidade Federal de Pernambuco https://orcid.org/0000-0003-1677-6607
Walter Franklin Marques Correia Universidade Federal de Pernambuco https://orcid.org/0000-0002-6491-9783
Fábio Campos Universidade Federal de Pernambuco

DOI: https://doi.org/10.4025/actascieduc.v43i1.50121

Palavras-chave: satisfação no ensino superior; qualidade de ensino; setores acadêmicos; avaliação do estudante; percepção do aluno.

Resumo

O Ensino Superior Brasileiro vem aumentando, principalmente, com a participação de Instituições Privadas. Dados recentes do MEC demonstram o alto grau de desistência e abandono, por parte do aluno, de sua graduação, o que afeta tanto o viés pessoal, profissional e emocional do discente, quanto nas questões organizacionais e financeiras da Instituição. Saber o que interfere na satisfação do estudante é uma das formas de atuação para reduzir a taxa de evasão, bem como fazer com que o aluno se engaje mais na sua escolha acadêmica. Diante disso, o presente estudo fez um levantamento dos setores que deveriam ser analisados e entrevistou 44 alunos de graduação, das áreas de ‘Saúde’, ‘Humanas’ e ‘Exatas’. Salienta-se que vários fatores interferem na satisfação do educando. Neste sentido, a pesquisa teve como resultado principal a categoria ‘Acadêmica’, principalmente no que diz respeito à ‘qualidade de ensino’ e com o ‘docente’, mas também se tem destaque para o ‘serviço’, a ‘estrutura física’ e o ‘relacionamento’ com o aluno. Como resultado principal o setor ‘Acadêmico’ e ‘Docente’ foram os pontos tidos como principais para a satisfação do aluno do ensino superior e que as avaliações são espontâneas e sofrem influência do contexto.

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